PRIVACY POLICY

Last Updated: September 1, 2026

CHAIN Crossbody Bags is operated by SUPPBOTANICS LLC. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, contact us, or otherwise interact with our store.

1. Information We Collect

Depending on how you interact with our store, we may collect information such as:

• Name

• Billing and shipping addresses

• Email address

• Phone number

• Order and transaction information

• Products viewed, added to cart, or purchased

• Device, browser, and IP address information

• Website usage and interaction information

• Communications you send to us

• Marketing preferences

Payment information is processed by Shopify and/or the payment providers available at checkout. We generally do not directly store complete payment card details.

2. How We Use Your Information

We may use personal information to:

• Process and fulfill orders

• Arrange shipping and delivery

• Process returns and refunds

• Provide customer service

• Communicate about orders

• Detect and prevent fraud, misuse, and security incidents

• Maintain and improve our website

• Analyze store performance and customer interactions

• Comply with applicable legal obligations

• Send marketing communications where permitted and based on your preferences

3. Shopify

Our online store is powered by Shopify.

Shopify processes certain personal information to provide ecommerce, checkout, payment, security, analytics, and related services that allow us to operate our store.

Shopify's handling of personal information is also governed by its applicable privacy terms and policies.

4. Payments

When you make a purchase, payment information is processed through Shopify and/or the payment provider available at checkout.

Payment providers may collect and process information necessary to authorize and complete transactions, prevent fraud, and comply with legal requirements.

5. Shipping and Order Fulfillment

We may share information necessary to fulfill your order with shipping carriers, fulfillment providers, and other service providers involved in processing and delivering your purchase.

This information may include your name, shipping address, contact information, and relevant order information.

6. Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, and similar technologies to operate the store, remember preferences, understand website usage, improve performance, provide relevant functionality, and support analytics or advertising where applicable.

Your browser may allow you to block or delete cookies. Disabling certain cookies may affect some website functionality.

Where required by applicable law, appropriate consent or privacy controls will be provided.

7. Analytics and Advertising

We may use analytics and advertising services, including Google Analytics, to understand how visitors interact with our website and to measure or improve website and marketing performance.

Depending on the services enabled on our store, these providers may collect information through cookies, pixels, and similar technologies.

8. How We Disclose Personal Information

We may disclose personal information to service providers when reasonably necessary to operate our business, including:

• Shopify

• Payment processors

• Shipping and fulfillment providers

• Customer-support providers

• Analytics providers

• Marketing and advertising providers

• Fraud-prevention and security providers

• Professional advisers

• Government authorities or other parties where legally required

We do not disclose personal information for unrelated purposes without an appropriate legal basis.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, enforce agreements, and comply with applicable legal, tax, accounting, and regulatory obligations.

Retention periods may vary depending on the type of information and the reason it was collected.

10. Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information.

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

11. Your Privacy Rights

Depending on where you live, applicable privacy laws may provide rights concerning your personal information, which may include the right to:

• Request access to certain personal information

• Request correction of inaccurate information

• Request deletion of certain information

• Obtain information about how personal information is used or disclosed

• Opt out of certain marketing communications

• Exercise other privacy choices available under applicable law

Some rights may be subject to legal exceptions, identity verification, or record-retention requirements.

To submit a privacy request, email support@chaincrossbodybags.com.

12. Marketing Communications

If you receive promotional emails from us, you may unsubscribe using the unsubscribe option included in the communication.

You may still receive non-promotional communications necessary to service your account or orders, including order confirmations, shipping updates, and responses to customer-service inquiries.

13. Children's Privacy

Our website and products are not intended for children.

We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us, contact us so we can review the request.

14. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy, security, or content practices of third-party websites. We recommend reviewing their privacy policies before providing personal information.

15. International Processing

Our store primarily serves customers in the United States.

Some service providers used to operate our store may process information in other states or countries, subject to their applicable privacy practices, contractual protections, and legal requirements.

16. Business Transfers and Legal Requirements

We may disclose personal information in connection with a merger, acquisition, financing, reorganization, sale of assets, or another business transaction.

We may also disclose information when reasonably necessary to comply with applicable law, respond to lawful requests, protect our rights, prevent fraud, or protect the safety of our customers and others.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, services, technology, or legal requirements.

The latest version will be posted on this page with an updated revision date.

18. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy request, contact us using the information below:

Store Name:
CHAIN Crossbody Bags

Legal Business Name:
SUPPBOTANICS LLC

Business Address:
7901 4th St N
Saint Petersburg, FL 33702
United States

Email:
support@chaincrossbodybags.com

Phone:
+1 (727) 604-4092

Website:
www.chaincrossbodybags.com